Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Rainbow Springs Nature Park.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Rainbow Springs Nature Park

Valid Reviews

64 Valid Reviews

The Rainbow Springs Nature Park experience has a total of 65 reviews. There are 64 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 64 valid reviews:

Rating Count Percentage
10/10 18
28%
9/10 19
30%
8/10 11
17%
7/10 7
11%
6/10 3
5%
5/10 4
6%
4/10 1
2%
3/10 0
0%
2/10 1
2%
1/10 0
0%

83.13% Average

The raw data average (mean) for all the Rainbow Springs Nature Park valid reviews is 83.13% and is based on 64 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

50 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 64 valid reviews, the experience has 50 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 50 face-to-face reviews:

Rating Count Percentage
10/10 11
22%
9/10 15
30%
8/10 10
20%
7/10 7
14%
6/10 3
6%
5/10 3
6%
4/10 1
2%
3/10 0
0%
2/10 0
0%
1/10 0
0%

82.20% Average

The raw data average (mean) for all the Rainbow Springs Nature Park face-to-face reviews is 82.20% and is based on 50 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

82.00%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
Claudia Hobbs 10/10 1419 days true 4.37 100%
Felix Holm 8/10 2169 days true 2.75 63%
Lagarde 5/10 2430 days true 1.93 44%
Stefanie 8/10 2431 days true 2.27 52%
Zuzana Holubova 10/10 2434 days true 2.38 55%
Terry Seaman 2/10 2491 days 1.7 39%
Annie 9/10 3205 days true 0.87 20%
Sebastian Rossbach 9/10 3205 days true 0.87 20%
Mickey 8/10 3205 days true 0.83 19%
Cynthia 10/10 3205 days true 0.87 20%
Rene 8/10 3205 days true 0.83 19%
Christina 10/10 3208 days true 0.86 20%
Fabienne Indergand 10/10 3288 days true 0.71 16%
Christina 7/10 3301 days true 0.62 14%
Phill2517 8/10 3498 days 0.28 6%
Jon_and_Family 10/10 3528 days 0.24 5%
Leanne Shepherd 7/10 3551 days true 0.18 4%
Pat_65 9/10 3559 days 0.18 4%
Cheryl 9/10 3577 days true 0.14 3%
Dennis & Claudia 9/10 3579 days true 0.14 3%
Barry 9/10 3580 days true 0.14 3%
Robin Schomburg 10/10 3584 days true 0.13 3%
Silke Seemann 10/10 3915 days true 0.0 0%
Brent S 9/10 3918 days true 0.0 0%
Roger Trusedale 10/10 3934 days true 0.0 0%
Lynn Tichauer 10/10 3935 days true 0.0 0%
Tanja Haring 8/10 3937 days true 0.0 0%
Martÿn Steenvoorden 9/10 3944 days true 0.0 0%
Stephen 9/10 3948 days true 0.0 0%
Bram-Jan M 5/10 3951 days true 0.0 0%
Beute Hjel 4/10 3968 days true 0.0 0%
stephenst 8/10 3998 days true 0.0 0%
timgr 8/10 3999 days true 0.0 0%
Cyriel Schacken 8/10 4024 days true 0.0 0%
bdevries 9/10 4025 days true 0.0 0%
eowyn2k 9/10 4044 days 0.0 0%
trvlbug 10/10 4167 days 0.0 0%
monniere 6/10 4168 days true 0.0 0%
TrevorK 9/10 4291 days true 0.0 0%
SarahK 10/10 4291 days true 0.0 0%
MartinG 9/10 4291 days true 0.0 0%
PellucoFrance 9/10 4292 days true 0.0 0%
James 7/10 4307 days true 0.0 0%
Sharleen Stewart 10/10 4310 days 0.0 0%
RubenD 7/10 4317 days true 0.0 0%
Henk 9/10 4323 days true 0.0 0%
straw64 5/10 4348 days 0.0 0%
Maud 6/10 4363 days true 0.0 0%
Spyfox 10/10 4365 days 0.0 0%
nsmith 10/10 4410 days 0.0 0%
NORTZ 9/10 4420 days 0.0 0%
Clare 9/10 4425 days true 0.0 0%
S D 9/10 4472 days 0.0 0%
fgregory 10/10 4521 days 0.0 0%
Naoko 7/10 4624 days true 0.0 0%
Lena1 10/10 4658 days 0.0 0%
Atara 10/10 4669 days true 0.0 0%
Jenny Hulsebosch 6/10 4686 days true 0.0 0%
Jo 9/10 4700 days true 0.0 0%
Seldam 7/10 4706 days true 0.0 0%
Kevin 8/10 4743 days true 0.0 0%
John 5/10 4976 days true 0.0 0%
andrew julie 7/10 4982 days true 0.0 0%
Cohen 8/10 4984 days true 0.0 0%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rainbow Springs Nature Park experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-4.07% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 43 days. However the Rainbow Springs Nature Park experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Rainbow Springs Nature Park experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -4.01%
198 -4.03%
199 -4.05%
200 -4.07%
201 -4.09%
202 -4.11%
203 -4.13%

Final Ranking Score

78%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.