Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Queenstown i-SITE Visitor Information Centre.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Queenstown i-SITE Visitor Information Centre

Valid Reviews

69 Valid Reviews

The Queenstown i-SITE Visitor Information Centre experience has a total of 70 reviews. There are 69 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 69 valid reviews:

Rating Count Percentage
10/10 20
29%
9/10 11
16%
8/10 15
22%
7/10 5
7%
6/10 3
4%
5/10 7
10%
4/10 6
9%
3/10 1
1%
2/10 0
0%
1/10 1
1%

77.54% Average

The raw data average (mean) for all the Queenstown i-SITE Visitor Information Centre valid reviews is 77.54% and is based on 69 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

69 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 69 valid reviews, the experience has 69 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 69 face-to-face reviews:

Rating Count Percentage
10/10 20
29%
9/10 11
16%
8/10 15
22%
7/10 5
7%
6/10 3
4%
5/10 7
10%
4/10 6
9%
3/10 1
1%
2/10 0
0%
1/10 1
1%

77.54% Average

The raw data average (mean) for all the Queenstown i-SITE Visitor Information Centre face-to-face reviews is 77.54% and is based on 69 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

79.94%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Jennifer Gilbert 10/10 2145 days 100%
Rebecca Wharton 9/10 2168 days 98%
Tom Grigg 10/10 2193 days 95%
Laura and Marie 4/10 2204 days 63%
Kilian Vos 8/10 2228 days 84%
Jam Boggomann 10/10 2239 days 90%
Patricia Revel 5/10 2488 days 42%
Claudia Hillebrand 5/10 2491 days 42%
Julian Kuemme 7/10 2493 days 53%
Andrea Sole 8/10 2493 days 58%
Helen Olsson 4/10 2494 days 39%
Mandy Reich 8/10 2494 days 58%
Patricia Erni 10/10 2496 days 64%
Robert Erni 10/10 2496 days 64%
Lilli Erni 10/10 2496 days 64%
Manuel Bleiker 10/10 2496 days 64%
Mark 8/10 2500 days 57%
Jana Rutkowski 10/10 2504 days 63%
Dennis Philippi 10/10 2504 days 63%
Helene Andersen 6/10 2513 days 42%
Oliver Blackmore 10/10 2517 days 62%
Siobhan Mee 8/10 2517 days 56%
Benoit Irissou 4/10 2518 days 37%
Andrea Morello 8/10 2520 days 55%
Mara 8/10 2520 days 55%
Sophie Wolters 9/10 2526 days 61%
Mike Gemmill 10/10 2529 days 60%
Francisco Pablo Miguel 4/10 2543 days 35%
Inga Memmen 10/10 2544 days 59%
Emma Wallace 9/10 2552 days 58%
Lena Jensen 8/10 2553 days 52%
Jesper Andersen 8/10 2553 days 52%
Bella Danaher 9/10 2555 days 58%
Daniel Danamer 10/10 2555 days 58%
Uta Dingebauer 6/10 2562 days 38%
Gal Bero 5/10 2580 days 34%
Daniel McAlpine 5/10 2582 days 34%
Yvonne Horpershoeh 7/10 2585 days 45%
Sven Woelk 8/10 2847 days 23%
Annika Schmidt 8/10 2857 days 22%
Patrick Stoeit 7/10 2857 days 19%
Marco Schmidt 8/10 2862 days 22%
Christian Schumacher 8/10 2862 days 22%
Lisa 4/10 2867 days 9%
Socea 6/10 2867 days 12%
Brandon Wells 9/10 2870 days 25%
Luise Fuchs 9/10 2873 days 25%
Postel Ge 10/10 2875 days 25%
Claire 7/10 2883 days 17%
Lydia Kleinkoenen 5/10 2887 days 9%
Hannah Lia-Isis Kubillus 1/10 2887 days 2%
Justin Leest 10/10 2887 days 23%
Francis Ruige 10/10 2887 days 23%
Rogier Ramaker 7/10 2888 days 16%
Andrea Lang 10/10 2889 days 23%
Petra Blumberg 8/10 2889 days 19%
Maja Bogdanowicz 9/10 2890 days 23%
Sara Omary 3/10 2893 days 5%
Alison Langley 8/10 2955 days 13%
Mike Edwards 10/10 2958 days 16%
Mark and Eefie 5/10 2958 days 3%
Michael Kretzschmar 9/10 2959 days 16%
Marieke 5/10 2959 days 2%
Sharon Yates 10/10 2961 days 16%
Franz Schueler 10/10 2965 days 15%
Andreas and Christine and Nora Busch 4/10 2972 days 0%
Camille 9/10 2978 days 14%
Auger 9/10 2980 days 14%
Auger 9/10 2980 days 14%

Adjustments

No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. Queenstown i-SITE Visitor Information Centre does not meet the criteria for any of these adjustments to apply.

Final Ranking Score

80%

The final ranking score once rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.