Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Fiordland i-SITE Visitor Information Centre.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Fiordland i-SITE Visitor Information Centre

Valid Reviews

50 Valid Reviews

The Fiordland i-SITE Visitor Information Centre experience has a total of 51 reviews. There are 50 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 50 valid reviews:

Rating Count Percentage
10/10 14
28%
9/10 14
28%
8/10 12
24%
7/10 3
6%
6/10 1
2%
5/10 2
4%
4/10 2
4%
3/10 1
2%
2/10 0
0%
1/10 1
2%

82.20% Average

The raw data average (mean) for all the Fiordland i-SITE Visitor Information Centre valid reviews is 82.20% and is based on 50 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

50 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 50 valid reviews, the experience has 50 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 50 face-to-face reviews:

Rating Count Percentage
10/10 14
28%
9/10 14
28%
8/10 12
24%
7/10 3
6%
6/10 1
2%
5/10 2
4%
4/10 2
4%
3/10 1
2%
2/10 0
0%
1/10 1
2%

82.20% Average

The raw data average (mean) for all the Fiordland i-SITE Visitor Information Centre face-to-face reviews is 82.20% and is based on 50 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

82.45%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Annika Fletemeyer 8/10 2150 days 100%
Tarillon Family 8/10 2150 days 100%
Rebecca Wharton 8/10 2175 days 97%
Markus Delinsky 8/10 2186 days 96%
Max Backelandt 10/10 2504 days 65%
Marie Toulemonde 9/10 2504 days 65%
Hanna Liebe 8/10 2508 days 58%
Stefan Glock 7/10 2508 days 52%
Andreas Liebe 10/10 2508 days 65%
Tomas Shairi 1/10 2521 days 25%
Agathe Dupuis 8/10 2522 days 56%
Jonas Hessel 7/10 2522 days 50%
Jonas Foerch 9/10 2525 days 63%
Johanna Kofler 10/10 2528 days 62%
Maria = Moller Hansen 10/10 2536 days 61%
Mike Gemmill 10/10 2536 days 61%
Barbara 7/10 2537 days 49%
Marinette 10/10 2540 days 61%
Denise Ewbank 9/10 2540 days 61%
Tiit Pullerits 9/10 2540 days 61%
Marion Busch 10/10 2540 days 61%
Natalie Boehm 6/10 2541 days 37%
Steffen 5/10 2541 days 34%
Eugen Lehner 8/10 2544 days 53%
Max Stein 8/10 2544 days 53%
Becky Davis 9/10 2552 days 59%
Emilie Chanbon 8/10 2556 days 52%
Guillemette 5/10 2557 days 33%
Markus Spitzmueller 4/10 2560 days 30%
Uta Dingebauer 3/10 2569 days 26%
Sapir Lifshitz 8/10 2574 days 50%
Maya Barad 10/10 2574 days 56%
Julia Amberger 4/10 2575 days 28%
Rainer 10/10 2865 days 20%
Maria Klister 9/10 2874 days 19%
Luise Fuchs 9/10 2880 days 18%
Nicolas Bessiere 9/10 2887 days 17%
Malgorzata 10/10 2894 days 17%
Michal 10/10 2894 days 17%
Przemystaw Tymizyszyn 9/10 2894 days 17%
Harry Findeis 9/10 2899 days 16%
Peter Moederer 10/10 2907 days 15%
Karin Genyn 10/10 2966 days 8%
Andrea Wollmann 9/10 2967 days 7%
Nigel Leighton 8/10 2968 days 3%
Jan 9/10 2968 days 7%
Leticia Martin 10/10 2971 days 7%
Andreas and Christine and Nora Busch 9/10 2979 days 6%
Oliver Kalmbach 9/10 2989 days 5%
Rena and Kirsten 8/10 2994 days 0%

Adjustments

No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. Fiordland i-SITE Visitor Information Centre does not meet the criteria for any of these adjustments to apply.

Final Ranking Score

82%

The final ranking score once rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.