Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Rotorua i-SITE Visitor Information Centre.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Rotorua i-SITE Visitor Information Centre

Valid Reviews

62 Valid Reviews

The Rotorua i-SITE Visitor Information Centre experience has a total of 63 reviews. There are 62 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 62 valid reviews:

Rating Count Percentage
10/10 14
23%
9/10 18
29%
8/10 11
18%
7/10 11
18%
6/10 2
3%
5/10 2
3%
4/10 2
3%
3/10 2
3%
2/10 0
0%
1/10 0
0%

81.13% Average

The raw data average (mean) for all the Rotorua i-SITE Visitor Information Centre valid reviews is 81.13% and is based on 62 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

62 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 62 valid reviews, the experience has 62 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 62 face-to-face reviews:

Rating Count Percentage
10/10 14
23%
9/10 18
29%
8/10 11
18%
7/10 11
18%
6/10 2
3%
5/10 2
3%
4/10 2
3%
3/10 2
3%
2/10 0
0%
1/10 0
0%

81.13% Average

The raw data average (mean) for all the Rotorua i-SITE Visitor Information Centre face-to-face reviews is 81.13% and is based on 62 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

83.49%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Federica Miral 10/10 1921 days 100%
Camille Guevel 9/10 2150 days 81%
Philippe Lopez 7/10 2193 days 67%
Ben and Morgane 10/10 2194 days 78%
Marie Weber 10/10 2194 days 78%
Ives van der Sluijs 9/10 2207 days 77%
Marie Sander 10/10 2208 days 77%
Maria Ulitzsch 9/10 2235 days 74%
Lea Karl 10/10 2237 days 74%
Sophie Huybrechts 5/10 2241 days 52%
Vanessa Leverrier 10/10 2244 days 74%
Bram and Laura 7/10 2250 days 63%
Lukas, Anne and Malte 9/10 2251 days 73%
Hubert 10/10 2258 days 73%
Paul de Bruijn 6/10 2260 days 53%
Hannah Watt 7/10 2501 days 44%
Jan Legein 9/10 2502 days 53%
Jean Curry 7/10 2503 days 44%
Leonie Moeller 8/10 2503 days 48%
Josefin Lind 8/10 2504 days 48%
Herman Holmgist 8/10 2504 days 48%
Stephen Revah 9/10 2522 days 51%
Sara Clausen 6/10 2531 days 35%
Daniel Garcia Dezgado 10/10 2534 days 50%
Amanda 10/10 2535 days 50%
Derek 9/10 2535 days 50%
Hannah 9/10 2537 days 50%
Olivia 10/10 2537 days 50%
Manuel Bach 7/10 2544 days 41%
Frederic Gazzarin 9/10 2549 days 49%
Patricia Gazzarin 9/10 2549 days 49%
Rhys Williams 4/10 2549 days 30%
Jesseca Klausch 3/10 2551 days 28%
Florian Littmann 10/10 2555 days 48%
Anna 8/10 2555 days 44%
Sina Sacranie 9/10 2565 days 47%
Marco Newald 9/10 2574 days 47%
Bet 7/10 2583 days 38%
Alex Artigues 9/10 2587 days 46%
Serge Garcin 8/10 2587 days 41%
Hennk Hartke 9/10 2590 days 45%
Anton Thisted 8/10 2857 days 20%
Josefine Sjodin 8/10 2857 days 20%
Katie Fleck 10/10 2857 days 24%
Bertrand Gilles 7/10 2872 days 17%
LiseMarie Leger 8/10 2880 days 19%
Kathy Arthurs 8/10 2890 days 18%
Selina Lott 5/10 2894 days 9%
Sebastian 10/10 2894 days 21%
Rouquette 9/10 2900 days 20%
Tony Hines 4/10 2966 days 3%
Julien Bocherens 10/10 2966 days 15%
Anne Rodofsen 7/10 2970 days 9%
Roux 7/10 2970 days 9%
Hans 7/10 2970 days 9%
Adam Hassan 9/10 2985 days 13%
Gerard van de Ven 9/10 2985 days 13%
Julie Lamart 9/10 2989 days 13%
Julia Ramseier 8/10 2992 days 10%
Lotte Uneken 7/10 2992 days 8%
Thys 8/10 2992 days 10%
Megan Child 3/10 2997 days 0%

Adjustments

No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. Rotorua i-SITE Visitor Information Centre does not meet the criteria for any of these adjustments to apply.

Final Ranking Score

83%

The final ranking score once rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.