Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Franz Josef i-SITE Visitor Information Centre.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Franz Josef i-SITE Visitor Information Centre

Valid Reviews

31 Valid Reviews

The Franz Josef i-SITE Visitor Information Centre experience has a total of 32 reviews. There are 31 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 31 valid reviews:

Rating Count Percentage
10/10 8
26%
9/10 8
26%
8/10 5
16%
7/10 6
19%
6/10 0
0%
5/10 2
6%
4/10 1
3%
3/10 1
3%
2/10 0
0%
1/10 0
0%

80.97% Average

The raw data average (mean) for all the Franz Josef i-SITE Visitor Information Centre valid reviews is 80.97% and is based on 31 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

30 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 31 valid reviews, the experience has 30 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 30 face-to-face reviews:

Rating Count Percentage
10/10 7
23%
9/10 8
27%
8/10 5
17%
7/10 6
20%
6/10 0
0%
5/10 2
7%
4/10 1
3%
3/10 1
3%
2/10 0
0%
1/10 0
0%

80.33% Average

The raw data average (mean) for all the Franz Josef i-SITE Visitor Information Centre face-to-face reviews is 80.33% and is based on 30 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

82.30%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
Dawn Mulligan 7/10 2139 days true 2.69 89%
Shelly Weissbrem 10/10 2188 days true 2.86 100%
isabel Zander 10/10 2431 days true 2.39 70%
Calvin Becker 10/10 2431 days true 2.39 70%
Katarina 10/10 2434 days true 2.38 70%
Penny Lee 7/10 2436 days true 2.16 56%
Sarah Jane O'Reilly 10/10 2459 days true 2.33 67%
Tomas Shairi 9/10 2459 days true 2.33 67%
Charlotte Casey 9/10 2459 days true 2.33 67%
Joanna Mulcahy 10/10 2460 days true 2.33 66%
Jonas Foerch 9/10 2463 days true 2.32 66%
Andrea Morello 5/10 2465 days true 1.88 38%
Ann-Kathrin Wacker 4/10 2474 days true 1.82 34%
Karel 3/10 2479 days true 1.76 31%
Ene Pold 5/10 2485 days true 1.85 36%
Bjoern 9/10 2490 days true 2.27 63%
Viola 9/10 2490 days true 2.27 63%
Timothee Serres 9/10 2493 days true 2.26 62%
Paul Wallace 7/10 2497 days true 2.05 49%
Marc Greeve 8/10 2530 days true 2.08 51%
Yvonne Horpershoeh 8/10 2530 days true 2.08 51%
Pete Wilson 9/10 2814 days true 1.64 23%
Lea Scheuvens 9/10 2818 days true 1.63 22%
Maria 7/10 2821 days true 1.48 13%
Renate 8/10 2831 days true 1.52 16%
Moni Sangoi 10/10 2887 days 1.49 14%
Nigel Leighton 10/10 2906 days true 1.46 11%
Fred and Carin 8/10 2907 days true 1.38 7%
Stephanie Levepue 8/10 2922 days true 1.35 5%
Meryem Buchwitz 7/10 2931 days true 1.28 0%
Kali Lohman 7/10 2934 days true 1.28 0%

Adjustments

No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. Franz Josef i-SITE Visitor Information Centre does not meet the criteria for any of these adjustments to apply.

Final Ranking Score

82%

The final ranking score once rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.