Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for The Redwoods.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
77 Valid Reviews
The The Redwoods experience has a total of 77 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 77 valid reviews:
The raw data average (mean) for all the The Redwoods valid reviews is 83.77% and is based on 77 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
67 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 77 valid reviews, the experience has 67 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 67 face-to-face reviews:
The raw data average (mean) for all the The Redwoods face-to-face reviews is 83.28% and is based on 67 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|Mike Fricker||10/10||825 days||100%|
|Mike Fricker||10/10||825 days||100%|
|Chloe B||10/10||1067 days||31%|
|Rado Hank||9/10||1124 days||30%|
|Michel and Susanne||10/10||1384 days||27%|
|Francesca Scott||10/10||1410 days||26%|
|Signe Frank-Lassoe||10/10||1411 days||26%|
|Thomas Kindler||9/10||1418 days||26%|
|Jonathan Verschuuren||7/10||1449 days||23%|
|Suzannah Hill||9/10||1459 days||26%|
|Maria Eriksson||9/10||1470 days||26%|
|Josh Bird||6/10||1472 days||21%|
|Jemima Brown||7/10||1472 days||23%|
|Leonie Brabers||7/10||1487 days||23%|
|Evan Lloyd||9/10||1491 days||25%|
|Jacqui Sinclair||10/10||1617 days||24%|
|Menguy Thibault||8/10||1710 days||22%|
|Susanne Breudel||9/10||1715 days||23%|
|Antonia Gillett||10/10||1729 days||22%|
|Jeanne Minor||10/10||1729 days||22%|
|Jonathan Foskett||9/10||1734 days||22%|
|Pat Dye||8/10||1736 days||21%|
|Ruben Toorwe||6/10||1745 days||18%|
|Kay Radloft||5/10||1759 days||18%|
|Patrick Baritz||5/10||1774 days||18%|
|Leanna Wyer||10/10||1775 days||22%|
|Matte Stemkowitz||6/10||1778 days||18%|
|Mikkel Palleson||1/10||1780 days||16%|
|Chris Simpson||9/10||1789 days||22%|
|Ahmed Mohsen Aly||6/10||1859 days||17%|
|Suzanne Vermeulen||6/10||1890 days||17%|
|Zuzana Holubova||6/10||2441 days||12%|
|Laina Black||8/10||2469 days||13%|
|Ricky White||9/10||2469 days||14%|
|Rebecca Alt||10/10||2532 days||13%|
|Romina Bolz||7/10||2534 days||12%|
|Katya Verikaitis||8/10||2828 days||9%|
|Gale Willcocks||9/10||2828 days||9%|
|Ken Richardson||10/10||2828 days||9%|
|Julian Roots||9/10||2835 days||9%|
|Timo Maschke||10/10||2916 days||8%|
|Birds Tubbs||10/10||3185 days||5%|
|Hannah Bean||10/10||3211 days||5%|
|Jim Addicott||10/10||3213 days||5%|
|Mark & Beth Kaufman||8/10||3295 days||4%|
|Matthew Franklin||7/10||3568 days||1%|
|Anita Aleva||10/10||3578 days||1%|
|Andrew Koster||10/10||3579 days||1%|
|mr Schumader||8/10||3580 days||0%|
|Stefan Morris||4/10||3585 days||0%|
|C Gobl||10/10||3593 days||0%|
|Andy & Louise Dutton||9/10||3918 days||6%|
|Will Jemma||9/10||3944 days||6%|
|Irene Turley||7/10||3954 days||5%|
|Mike Kirchner||6/10||3955 days||5%|
|Sandie Chan||10/10||4005 days||6%|
|Lionel Mouesca||8/10||4033 days||5%|
Several adjustments to the weighted average may be added to improve relevancy and credibility. The Redwoods does not meet the criteria for any of these adjustments to apply.
The final ranking score once rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org.