Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Travel NZ Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
130 Valid Reviews
The Travel NZ Motorhomes experience has a total of 130 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 130 valid reviews:
The raw data average (mean) for all the Travel NZ Motorhomes valid reviews is 92.54% and is based on 130 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
4 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 130 valid reviews, the experience has 4 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 4 face-to-face reviews:
The raw data average (mean) for all the Travel NZ Motorhomes face-to-face reviews is 77.50% and is based on 4 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|Jason Salle||9/10||56 days||99.5||100%|
|Amanda Robb||9/10||86 days||98.83||99%|
|Greg Poole||8/10||86 days||93.89||94%|
|Kathie Russell||10/10||116 days||97.87||98%|
|Stephen Tanner||10/10||148 days||96.53||97%|
|Bill Hayes||10/10||269 days||88.53||89%|
|Matthias Sozzi||10/10||298 days||85.93||86%|
|Rob from Suffolk, UK||9/10||299 days||85.83||86%|
|Neil Holland||10/10||299 days||85.83||86%|
|Nathalie & Andy||10/10||330 days||82.74||83%|
|Mike Russell||10/10||330 days||82.74||83%|
|Vikki O'Sullivan||10/10||330 days||82.74||83%|
|James Ryan||8/10||330 days||78.61||79%|
|Adrian Baer||10/10||360 days||79.46||80%|
|Max Stevens||10/10||361 days||79.35||80%|
|Angela Hains||10/10||390 days||75.9||76%|
|Helen S||10/10||391 days||75.77||76%|
|Tanya Bottomley||10/10||391 days||75.77||76%|
|wendy legge||10/10||451 days||67.77||68%|
|lucy Ashenden||10/10||605 days||43.05||43%|
|Del C||10/10||664 days||34.44||35%|
|Hedde Ringel||9/10||664 days||34.44||35%|
|Daphne Johnston||10/10||725 days||26.69||27%|
|Salla Vainio||10/10||726 days||26.58||27%|
|Nikki de Coninck||10/10||726 days||26.58||27%|
|Pete Welply||10/10||756 days||23.21||23%|
|Joe Harney||10/10||817 days||17.25||17%|
|Roger Bayliss||10/10||940 days||8.81||9%|
|Amanda Cleghorn||9/10||970 days||7.48||8%|
|John and Jan Loxley||9/10||970 days||7.48||8%|
|Keith and Jan||10/10||1001 days||6.4||6%|
|Bonnie Murphy||9/10||1028 days||5.71||6%|
|H Phillips||10/10||1029 days||5.69||6%|
|Glyn Jones||10/10||1029 days||5.69||6%|
|john dunn||1/10||1090 days||3.65||4%|
|Aruna Narandran||9/10||1091 days||5.0||5%|
|Mat Frei||10/10||1091 days||5.0||5%|
|Jeff Carmody||10/10||1120 days||4.95||5%|
|Louis DeMais||10/10||1151 days||4.89||5%|
|Leslie Lindeman||4/10||1699 days||3.02||3%|
|Eva Rodriguez||2/10||1730 days||2.82||3%|
|Abby Hall||10/10||1790 days||3.64||4%|
|Jiri Lucius||10/10||1821 days||3.58||4%|
|Adrian Sant||10/10||2096 days||3.04||3%|
|Joe Harney||10/10||2277 days||2.69||3%|
|Phil D||10/10||2431 days||2.39||2%|
|Camilla Suche||10/10||2431 days||2.39||2%|
|Marielle Stuij||10/10||2431 days||2.39||2%|
|Denise Ewbank||8/10||2477 days||2.18||2%|
|Tobias Rischer||9/10||2490 days||2.27||2%|
|Nicole O||9/10||2521 days||2.21||2%|
|Karen Bailey||10/10||2521 days||2.21||2%|
|Rhonda Marsden||9/10||2521 days||2.21||2%|
|Garry Blower||10/10||2552 days||2.15||2%|
|Joakim Ryman||10/10||2552 days||2.15||2%|
|richard edgerton||7/10||2796 days||1.52||2%|
|Nico Saunders||9/10||2827 days||1.61||2%|
|armelle gaurier||9/10||2855 days||1.56||2%|
|Alan Jenkins||9/10||2855 days||1.56||2%|
|Bruce Marshall||10/10||2886 days||1.5||2%|
|Marcel and Gerrie Jonkman||9/10||2886 days||1.5||2%|
|John McMahon||10/10||2886 days||1.5||2%|
|Jen Sweeting||8/10||3179 days||0.88||1%|
|Trish Farrimond||9/10||3313 days||0.66||1%|
|Mike Peirce||7/10||3917 days||0.0||0%|
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Travel NZ Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 43 days. The Travel NZ Motorhomes experience has 1 recent ranking. Adjustments are according to the following table:
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Travel NZ Motorhomes experience has been adjusted for 8 days. Adjustments are according to the following table.
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org.