Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Whakapapa Holiday Park.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Whakapapa Holiday Park

Valid Reviews

165 Valid Reviews

The Whakapapa Holiday Park experience has a total of 169 reviews. There are 165 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 165 valid reviews:

Rating Count Percentage
10/10 41
25%
9/10 54
33%
8/10 35
21%
7/10 26
16%
6/10 3
2%
5/10 3
2%
4/10 0
0%
3/10 3
2%
2/10 0
0%
1/10 0
0%

84.85% Average

The raw data average (mean) for all the Whakapapa Holiday Park valid reviews is 84.85% and is based on 165 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

72 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 165 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 72 face-to-face reviews:

Rating Count Percentage
10/10 8
11%
9/10 18
25%
8/10 23
32%
7/10 20
28%
6/10 2
3%
5/10 1
1%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

80.97% Average

The raw data average (mean) for all the Whakapapa Holiday Park face-to-face reviews is 80.97% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

86.54%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
Dan 7/10 28 days 90.89 94%
Carl Bright 10/10 151 days 96.39 100%
Ashleigh Lim 10/10 151 days 96.39 100%
Linda 9/10 151 days 96.39 100%
Reba 9/10 273 days 88.19 91%
Stefan Hohmann 10/10 273 days 88.19 91%
Peter 10/10 364 days 79.0 82%
Su 9/10 364 days 79.0 82%
Luis Vigil Vidal 10/10 394 days 75.4 78%
Lua 10/10 394 days 75.4 78%
Michal Mazaki 3/10 425 days 54.96 57%
Michal Mazaki 3/10 425 days 54.96 57%
Bites 9/10 425 days 71.38 74%
Chris Plummer 10/10 425 days 71.38 74%
Martinez Whanau 9/10 517 days 57.64 60%
Andy 3/10 517 days 44.39 46%
Paige 9/10 608 days 42.58 44%
Michael 10/10 608 days 42.58 44%
David Hart 9/10 639 days 37.95 39%
Beth 9/10 639 days 37.95 39%
Tash & Laura 8/10 667 days 32.33 34%
Francois & Caroline 9/10 698 days 29.98 31%
Elke fuenfstueck 6/10 729 days 21.77 23%
Rachael Dyson 9/10 759 days 22.89 24%
Grizzly Girl 9/10 790 days 19.74 20%
Ingrid Peters 10/10 790 days 19.74 20%
Kenza 8/10 790 days 18.75 19%
Jennie and kids 9/10 943 days 8.66 9%
Martha Godon 8/10 943 days 8.23 9%
Bradletn 8/10 973 days 6.99 7%
Helene 9/10 1004 days 6.31 7%
The Weathersons 10/10 1017 days true 5.96 6%
Helen Bond 10/10 1032 days 5.63 6%
Luis Vigil Vidal 10/10 1046 days true 5.38 6%
Millka Pietikainen 10/10 1074 days 5.07 5%
Ronald Daigneault 8/10 1087 days true 4.76 5%
Debbie Lesurf 10/10 1101 days 4.99 5%
Joe Trigg 7/10 1126 days 4.49 5%
Javier Mimbrera 9/10 1185 days 4.82 5%
Alexander 10/10 1303 days 4.59 5%
Mark Ravenscroft 10/10 1309 days 4.58 5%
Roger 9/10 1324 days 4.55 5%
Mailhos Cécile 9/10 1372 days 4.46 5%
Mark Haydon 10/10 1397 days 4.41 5%
Liz K 10/10 1408 days 4.39 5%
Erich Brueggermann 7/10 1426 days 3.96 4%
Monique Pos 10/10 1449 days 4.31 4%
abd malik ahmad 8/10 1459 days 4.07 4%
Gary Cohen 9/10 1489 days 4.23 4%
S Webb 9/10 1489 days 4.23 4%
Greg Mackay 8/10 1550 days 3.9 4%
Mikael Torres 9/10 1582 days 4.05 4%
Bianca Macri 10/10 1664 days 3.89 4%
David Elliott 10/10 1703 days 3.81 4%
Susan Woods 10/10 1734 days 3.75 4%
Torben Koop 10/10 1737 days 3.74 4%
Heather Scoltock 10/10 1759 days 3.7 4%
Ian Robb 10/10 1763 days 3.69 4%
Michele Johns 10/10 1763 days 3.69 4%
Steve Newton 10/10 1763 days 3.69 4%
Tine Fook 9/10 1780 days 3.66 4%
Paul Read 9/10 1794 days 3.63 4%
Sarah Hammond 8/10 1794 days 3.45 4%
Pablo Suarez Fernandez 9/10 1794 days 3.63 4%
Roel Boorsma 9/10 1812 days 3.6 4%
David Walter 5/10 1814 days 2.91 3%
Jo Batt 9/10 1829 days 3.56 4%
Jamie 9/10 1855 days 3.51 4%
Jule & Thomas aus Hamburg Elternzeit 2015 5/10 1886 days 2.8 3%
Suzanne Vermeulen 7/10 1886 days 3.14 3%
Denelle Coutts 9/10 1897 days 3.43 4%
María del Carmen Escandell 8/10 1924 days 3.21 3%
Andreas Knipper 9/10 1940 days 3.35 3%
Niall Crosby 10/10 1978 days 3.27 3%
Julie Walles 9/10 1978 days 3.27 3%
Constantin D 7/10 2132 days 2.7 3%
holidaymad from Solihull 8/10 2159 days 2.77 3%
John K 9/10 2220 days 2.8 3%
Mark Fisher 8/10 2220 days 2.66 3%
GN100 8/10 2251 days 2.6 3%
Daniel Capener 7/10 2343 days 2.33 2%
tim winders 9/10 2373 days 2.5 3%
Leonie Moeller 9/10 2443 days true 2.36 2%
Gillian Scott 9/10 2463 days 2.32 2%
Janina Zwerver 9/10 2467 days true 2.32 2%
Rita Hochstiasser 9/10 2490 days true 2.27 2%
Matthias Freiling 7/10 2491 days true 2.06 2%
Johannes 8/10 2492 days true 2.15 2%
Bert Snel 9/10 2524 days 2.2 2%
kiwifamily2 8/10 2524 days 2.09 2%
David Restell 9/10 2708 days 1.84 2%
David Lee 8/10 2842 days true 1.5 2%
Christopher Saunders 7/10 2872 days true 1.39 1%
Henrik Steinruecken 7/10 2902 days true 1.33 1%
Ramon Keller 10/10 2910 days true 1.45 2%
Anne Kerpershoek 8/10 2912 days true 1.37 1%
Camille Gerjat 7/10 2925 days true 1.29 1%
Faassen 5/10 2928 days true 1.14 1%
Fam von Hattem 7/10 2932 days true 1.28 1%
sueadegizmo 10/10 3103 days 1.07 1%
Mark Westebring 9/10 3182 days true 0.92 1%
Be Groen 8/10 3187 days true 0.86 1%
Daniel & Manuela 8/10 3201 days true 0.83 1%
Graham Platt 8/10 3204 days true 0.83 1%
Lars 9/10 3204 days true 0.87 1%
Michael Stoll 8/10 3205 days true 0.83 1%
Moritz 9/10 3208 days true 0.86 1%
Dominique 8/10 3208 days true 0.82 1%
Charlotte 7/10 3210 days true 0.78 1%
Hardy 9/10 3210 days true 0.86 1%
Marjolein Hartsuiker 8/10 3210 days true 0.82 1%
Corv V D Hof 7/10 3221 days true 0.76 1%
Guillaume Milcent 7/10 3221 days true 0.76 1%
Lotte Foged 8/10 3222 days true 0.8 1%
snoopidoops 9/10 3255 days 0.77 1%
Waldemar Schuler 9/10 3302 days true 0.68 1%
Lardy 8/10 3303 days true 0.65 1%
R & M Willows 9/10 3303 days true 0.68 1%
Amelia Tan-MaKhmalchi 10/10 3347 days 0.59 1%
james11 9/10 3347 days 0.59 1%
kelvin88 10/10 3347 days 0.59 1%
Jon11 10/10 3347 days 0.59 1%
john_seasoned_traveler 10/10 3347 days 0.59 1%
de Smedt 9/10 3533 days true 0.23 0%
Philip Gierke 7/10 3535 days true 0.2 0%
Knapen 9/10 3541 days true 0.21 0%
Kuhu 7/10 3545 days true 0.19 0%
Christian Pflegi 6/10 3549 days true 0.16 0%
Marianne Wheatley 10/10 3549 days true 0.2 0%
Wheeler 7/10 3550 days true 0.18 0%
Nick Tinnemeier 8/10 3551 days true 0.18 0%
Fam de Kruyf 8/10 3558 days true 0.17 0%
Fee_MacIntosh 10/10 3561 days 0.17 0%
Vincent 7/10 3565 days true 0.15 0%
Sanne 8/10 3565 days true 0.16 0%
Erica Moorhouse 8/10 3566 days true 0.16 0%
mr Schumader 10/10 3575 days true 0.15 0%
Helene Descamps 7/10 3577 days true 0.13 0%
Patrick Decoster 8/10 3582 days true 0.13 0%
Jane Hancock 9/10 3584 days true 0.13 0%
Nadia Husain 6/10 3589 days true 0.1 0%
hendrik king 9/10 3620 days 0.06 0%
Christof 10/10 3895 days 0.0 0%
astridaus 9/10 3895 days true 0.0 0%
Flora 9/10 3928 days true 0.0 0%
John Harrison 10/10 3933 days true 0.0 0%
anon 7/10 3933 days true 0.0 0%
Pierre Pilon 9/10 3934 days true 0.0 0%
Peter Koeck 10/10 3935 days true 0.0 0%
Sebastien Briant 8/10 3953 days true 0.0 0%
Schubert, Wolfgang & Claudia 8/10 3959 days true 0.0 0%
Beute Jacob 7/10 3967 days true 0.0 0%
Family van Hessem 7/10 3974 days true 0.0 0%
Thomas Signes 7/10 3981 days true 0.0 0%
kevinp 7/10 3997 days true 0.0 0%
ilkal 8/10 4002 days true 0.0 0%
elskeb 8/10 4004 days true 0.0 0%
Hanne Wichmann 10/10 4020 days true 0.0 0%
Steffi Marco 7/10 4020 days true 0.0 0%
Volker Jåkel 7/10 4023 days true 0.0 0%
MartinG 8/10 4293 days true 0.0 0%
GillianK 9/10 4295 days true 0.0 0%
Nick 8/10 4303 days true 0.0 0%
Nick 9/10 4304 days true 0.0 0%
Chris 9/10 4309 days true 0.0 0%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Whakapapa Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-0.16% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 43 days. However the Whakapapa Holiday Park experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Whakapapa Holiday Park experience has been adjusted for 8 days. Adjustments are according to the following table.

Days Adjustment
5 -0.10%
6 -0.12%
7 -0.14%
8 -0.16%
9 -0.18%
10 -0.20%
11 -0.22%

Final Ranking Score

86%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.