Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Monarch Wildlife Cruises & Tours.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Monarch Wildlife Cruises & Tours

Valid Reviews

45 Valid Reviews

The Monarch Wildlife Cruises & Tours experience has a total of 46 reviews. There are 45 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 45 valid reviews:

Rating Count Percentage
10/10 20
44%
9/10 11
24%
8/10 10
22%
7/10 3
7%
6/10 1
2%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

90.22% Average

The raw data average (mean) for all the Monarch Wildlife Cruises & Tours valid reviews is 90.22% and is based on 45 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

28 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 45 valid reviews, the experience has 28 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 28 face-to-face reviews:

Rating Count Percentage
10/10 7
25%
9/10 10
36%
8/10 7
25%
7/10 3
11%
6/10 1
4%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

86.79% Average

The raw data average (mean) for all the Monarch Wildlife Cruises & Tours face-to-face reviews is 86.79% and is based on 28 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

90.49%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Sevi 8/10 1465 days 100%
Chris 9/10 1844 days 87%
Des Corner 10/10 1886 days 85%
Martin Bakker 9/10 1904 days 84%
Stefanie Menz 9/10 2909 days 36%
Peer Krumrey 10/10 2909 days 36%
Jim Woodruff 10/10 2950 days 34%
David 8/10 3042 days 28%
Hilbert vanEssen 7/10 3284 days 16%
VAGABOND 10/10 3347 days 14%
Dorthe 10/10 3379 days 13%
Lydia McLean 10/10 3394 days 12%
Geoff Shutt 10/10 3592 days 2%
Juergen Wolf 7/10 3643 days 0%
Kiefer Osterrieder 8/10 3676 days 23%
chrissie2011 10/10 3712 days 24%
Wendy 10/10 3743 days 24%
Lizzie 8/10 3743 days 23%
davidm239 9/10 3957 days 24%
Annette 10/10 4018 days 24%
Terry Phillips 10/10 4043 days 24%
John Winter 9/10 4043 days 24%
Rosemary Macdonald 9/10 4077 days 24%
DimitriD 9/10 4369 days 24%
Max 10/10 4372 days 24%
GrahamM1 10/10 4385 days 24%
ChristineM 9/10 4385 days 24%
SimonR 7/10 4386 days 22%
HovingL 9/10 4392 days 24%
purplekat99 8/10 4442 days 23%
stephanie 8/10 4457 days 23%
Chris Willsher 10/10 4466 days 24%
Stephanie Schikora 10/10 4495 days 24%
Carrie 9/10 4499 days 24%
robthorp 10/10 4546 days 24%
eve 10/10 4546 days 24%
pruevitt 10/10 4560 days 24%
Rob and Dorothy 8/10 4722 days 23%
jahirst 10/10 4734 days 24%
Mark 6/10 4780 days 20%
Sue 8/10 5070 days 23%
Jim 9/10 5070 days 24%
Fenke 8/10 5094 days 23%
Roy 10/10 5099 days 24%
Colin 8/10 5126 days 23%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Monarch Wildlife Cruises & Tours experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-4.11% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 55 days. However the Monarch Wildlife Cruises & Tours experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Monarch Wildlife Cruises & Tours experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -4.05%
198 -4.07%
199 -4.09%
200 -4.11%
201 -4.13%
202 -4.15%
203 -4.17%

Final Ranking Score

86%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.