Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hahei Holiday Resort.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
142 Valid Reviews
The Hahei Holiday Resort experience has a total of 145 reviews. There are 142 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 142 valid reviews:
The raw data average (mean) for all the Hahei Holiday Resort valid reviews is 78.59% and is based on 142 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
79 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 142 valid reviews, the experience has 79 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 79 face-to-face reviews:
The raw data average (mean) for all the Hahei Holiday Resort face-to-face reviews is 78.23% and is based on 79 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|Andy and Julia||9/10||641 days||37.66||45%|
|Micaela C.||10/10||641 days||37.66||45%|
|Stefan Miedzinski||10/10||641 days||37.66||45%|
|Marie van Tol||8/10||669 days||32.07||38%|
|Francois & Caroline||7/10||700 days||27.05||32%|
|Grizzly Girl||6/10||792 days||16.23||19%|
|Michael Stützle||6/10||975 days||6.04||7%|
|Michelle Smith||8/10||1034 days||5.31||6%|
|Helen Bond||10/10||1034 days||5.59||7%|
|Andrew Bethell||10/10||1039 days||5.5||7%|
|Christoph Sand||5/10||1040 days||4.44||5%|
|Amy Lord||9/10||1041 days||5.46||7%|
|Keith Salway||10/10||1045 days||5.4||6%|
|Hannah Young||10/10||1064 days||5.15||6%|
|David Jague||9/10||1083 days||5.02||6%|
|Shawn Hoelsch||10/10||1088 days||5.01||6%|
|Courtney Howes||8/10||1101 days||4.74||6%|
|Fifi and Jay||9/10||1284 days||4.63||6%|
|Will Casey||10/10||1319 days||4.56||5%|
|Frank Hofmann||10/10||1365 days||4.47||5%|
|Sean Cox||10/10||1446 days||4.31||5%|
|Murray Sutherland||9/10||1450 days||4.31||5%|
|Stuart Morgan||8/10||1526 days||3.95||5%|
|Mike Guest||8/10||1528 days||3.95||5%|
|Catherine Davison||10/10||1700 days||3.82||5%|
|David Elliott||9/10||1704 days||3.81||5%|
|Peter Barker||8/10||1714 days||3.6||4%|
|Julia Rey||9/10||1754 days||3.71||4%|
|Steve Newton||5/10||1763 days||2.99||4%|
|Patrick Austin||6/10||1796 days||3.01||4%|
|Hana Rachfalik||10/10||1814 days||3.59||4%|
|Iwona Garczynska||8/10||1827 days||3.39||4%|
|Mike Merrick||8/10||2123 days||2.84||3%|
|Bert Snel||9/10||2191 days||2.86||3%|
|Jan Legein||9/10||2444 days||2.36||3%|
|Tobias Thull||7/10||2470 days||2.1||3%|
|Aurelien Noailly||6/10||2475 days||1.91||2%|
|2 tent travelers from Montreal||10/10||2557 days||2.14||3%|
|Julian Roots||9/10||2832 days||1.6||2%|
|Missy and Chaz||3/10||2842 days||1.22||1%|
|Will and Taylor||5/10||2891 days||1.2||1%|
|Philip Gibbons||7/10||2891 days||1.35||2%|
|Alekandra Ulm||10/10||2904 days||1.46||2%|
|Lutz Huuemorder||8/10||2928 days||1.34||2%|
|Jim and JoAnn Harllee||10/10||2928 days||1.41||2%|
|Jonathan Tuthill||7/10||3182 days||0.83||1%|
|Rob Klauer||9/10||3185 days||0.91||1%|
|Shain Herbert||9/10||3192 days||0.9||1%|
|Susanne A||8/10||3194 days||0.85||1%|
|Christian & Julia||9/10||3207 days||0.87||1%|
|Ryan Pynappels||9/10||3208 days||0.86||1%|
|Preben vil Helmsen||9/10||3209 days||0.86||1%|
|Markus Heummer||8/10||3210 days||0.82||1%|
|Stephan Wolter||9/10||3211 days||0.86||1%|
|Ralf Glaser||9/10||3214 days||0.85||1%|
|Nout de Wit||7/10||3218 days||0.77||1%|
|Maria Dietrich||8/10||3221 days||0.8||1%|
|Leander Siegert||7/10||3224 days||0.76||1%|
|Lilja Bjork Hermannsdottir||1/10||3225 days||0.61||1%|
|Remy van Heugten||4/10||3225 days||0.66||1%|
|Manuela Zimmerti||9/10||3289 days||0.71||1%|
|Ross Cooke||8/10||3295 days||0.66||1%|
|Gerard Crothers||9/10||3295 days||0.69||1%|
|Willem & Lilian||7/10||3297 days||0.63||1%|
|Cornelia & Josef||10/10||3300 days||0.68||1%|
|Waldemar Schuler||9/10||3304 days||0.68||1%|
|Helen Evans||8/10||3546 days||0.19||0%|
|Jason & Beth Berlin||9/10||3549 days||0.2||0%|
|Jackie MacRostie||10/10||3553 days||0.19||0%|
|Michael Messuie||9/10||3553 days||0.19||0%|
|Dirk Van Den Berg||10/10||3557 days||0.18||0%|
|Faye Cox||8/10||3561 days||0.17||0%|
|Wouter Teensma||9/10||3567 days||0.16||0%|
|Michel Op't Landt||8/10||3569 days||0.15||0%|
|Anja Allphell||9/10||3572 days||0.15||0%|
|Trov & Liz Warren||10/10||3583 days||0.13||0%|
|Caroline & Jochen||3/10||3583 days||0.1||0%|
|David and Karin||10/10||3584 days||0.13||0%|
|Gail Mckinstry||10/10||3934 days||0.0||0%|
|Hans & Huxi||9/10||3936 days||0.0||0%|
|Jakob Pedersen||9/10||3938 days||0.0||0%|
|Martÿn Steenvoorden||5/10||3948 days||0.0||0%|
|Belinda Godhard||2/10||3953 days||0.0||0%|
|Emma Coltman||10/10||4020 days||0.0||0%|
|H Simpson||8/10||4022 days||0.0||0%|
|Debbie Rathbone||1/10||4025 days||0.0||0%|
|Hans Hoff||9/10||4026 days||0.0||0%|
|Roeder Grit||10/10||4029 days||0.0||0%|
|Bernard Misfud||9/10||4029 days||0.0||0%|
|Christine Suess||10/10||4030 days||0.0||0%|
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hahei Holiday Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
There may be an adjustment if this experience hasn't received any reviews within the last 43 days. However the Hahei Holiday Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hahei Holiday Resort experience has been adjusted for 200 days. Adjustments are according to the following table.
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com.