Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Hahei Holiday Resort.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Hahei Holiday Resort

Valid Reviews

142 Valid Reviews

The Hahei Holiday Resort experience has a total of 145 reviews. There are 142 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 142 valid reviews:

Rating Count Percentage
10/10 29
20%
9/10 41
29%
8/10 31
22%
7/10 14
10%
6/10 9
6%
5/10 4
3%
4/10 5
4%
3/10 3
2%
2/10 2
1%
1/10 4
3%

78.59% Average

The raw data average (mean) for all the Hahei Holiday Resort valid reviews is 78.59% and is based on 142 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

79 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 142 valid reviews, the experience has 79 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 79 face-to-face reviews:

Rating Count Percentage
10/10 15
19%
9/10 26
33%
8/10 17
22%
7/10 8
10%
6/10 2
3%
5/10 1
1%
4/10 3
4%
3/10 2
3%
2/10 2
3%
1/10 3
4%

78.23% Average

The raw data average (mean) for all the Hahei Holiday Resort face-to-face reviews is 78.23% and is based on 79 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

78.37%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
Maria 8/10 275 days 83.62 100%
L&A 3/10 335 days 63.31 76%
Gareth 7/10 335 days 74.82 89%
Bert 6/10 366 days 65.38 78%
Timo 10/10 427 days 71.11 85%
Charlotte 9/10 519 days 57.32 69%
Kate 9/10 580 days 47.03 56%
Margie 7/10 610 days 38.47 46%
Maggie 8/10 610 days 40.16 48%
Andy and Julia 9/10 641 days 37.66 45%
Micaela C. 10/10 641 days 37.66 45%
Stefan Miedzinski 10/10 641 days 37.66 45%
Marie van Tol 8/10 669 days 32.07 38%
Michael 6/10 669 days 28.02 34%
Francois & Caroline 7/10 700 days 27.05 32%
Macker 7/10 761 days 20.64 25%
Grizzly Girl 6/10 792 days 16.23 19%
Peter 9/10 945 days 8.57 10%
Bradletn 9/10 975 days 7.28 9%
Michael Stützle 6/10 975 days 6.04 7%
Michelle Smith 8/10 1034 days 5.31 6%
Helen Bond 10/10 1034 days 5.59 7%
Eversons 8/10 1034 days 5.31 6%
Andrew Bethell 10/10 1039 days 5.5 7%
Christoph Sand 5/10 1040 days 4.44 5%
Amy Lord 9/10 1041 days true 5.46 7%
Keith Salway 10/10 1045 days true 5.4 6%
Hannah Young 10/10 1064 days 5.15 6%
David Jague 9/10 1083 days 5.02 6%
Shawn Hoelsch 10/10 1088 days 5.01 6%
Courtney Howes 8/10 1101 days 4.74 6%
Fifi and Jay 9/10 1284 days 4.63 6%
Will Casey 10/10 1319 days 4.56 5%
Frank Hofmann 10/10 1365 days 4.47 5%
Lisa 10/10 1391 days 4.42 5%
Sean Cox 10/10 1446 days 4.31 5%
Murray Sutherland 9/10 1450 days 4.31 5%
Stuart Morgan 8/10 1526 days 3.95 5%
Laurie 8/10 1527 days 3.95 5%
Mike Guest 8/10 1528 days 3.95 5%
Catherine Davison 10/10 1700 days 3.82 5%
David Elliott 9/10 1704 days 3.81 5%
Peter Barker 8/10 1714 days 3.6 4%
Julia Rey 9/10 1754 days 3.71 4%
Steve Newton 5/10 1763 days 2.99 4%
Patrick Austin 6/10 1796 days 3.01 4%
Hana Rachfalik 10/10 1814 days 3.59 4%
Christopher 9/10 1815 days 3.59 4%
Iwona Garczynska 8/10 1827 days 3.39 4%
Mike Merrick 8/10 2123 days 2.84 3%
misstassie 7/10 2160 days 2.65 3%
Bert Snel 9/10 2191 days 2.86 3%
Jan Legein 9/10 2444 days true 2.36 3%
Tobias Thull 7/10 2470 days true 2.1 3%
Aurelien Noailly 6/10 2475 days true 1.91 2%
2 tent travelers from Montreal 10/10 2557 days 2.14 3%
Julian Roots 9/10 2832 days 1.6 2%
Missy and Chaz 3/10 2842 days true 1.22 1%
1246km 4/10 2891 days 1.17 1%
Will and Taylor 5/10 2891 days 1.2 1%
Philip Gibbons 7/10 2891 days 1.35 2%
Alekandra Ulm 10/10 2904 days true 1.46 2%
Lutz Huuemorder 8/10 2928 days true 1.34 2%
Jim and JoAnn Harllee 10/10 2928 days true 1.41 2%
joules1000 6/10 3166 days 0.79 1%
suemax 9/10 3166 days 0.95 1%
Jonathan Tuthill 7/10 3182 days true 0.83 1%
Rob Klauer 9/10 3185 days true 0.91 1%
Shain Herbert 9/10 3192 days true 0.9 1%
Susanne A 8/10 3194 days true 0.85 1%
Janet 8/10 3202 days true 0.83 1%
Christian & Julia 9/10 3207 days true 0.87 1%
Ryan Pynappels 9/10 3208 days true 0.86 1%
Preben vil Helmsen 9/10 3209 days true 0.86 1%
Markus Heummer 8/10 3210 days true 0.82 1%
Rachel 7/10 3211 days true 0.78 1%
Stephan Wolter 9/10 3211 days true 0.86 1%
Ralf Glaser 9/10 3214 days true 0.85 1%
Nout de Wit 7/10 3218 days true 0.77 1%
Maria Dietrich 8/10 3221 days true 0.8 1%
Leander Siegert 7/10 3224 days true 0.76 1%
Lilja Bjork Hermannsdottir 1/10 3225 days true 0.61 1%
Remy van Heugten 4/10 3225 days true 0.66 1%
Manuela Zimmerti 9/10 3289 days true 0.71 1%
Ross Cooke 8/10 3295 days true 0.66 1%
Gerard Crothers 9/10 3295 days true 0.69 1%
Willem & Lilian 7/10 3297 days true 0.63 1%
Cornelia & Josef 10/10 3300 days true 0.68 1%
Waldemar Schuler 9/10 3304 days true 0.68 1%
Theresa 9/10 3304 days true 0.68 1%
Helen Evans 8/10 3546 days true 0.19 0%
Jason & Beth Berlin 9/10 3549 days true 0.2 0%
Jackie MacRostie 10/10 3553 days true 0.19 0%
Michael Messuie 9/10 3553 days true 0.19 0%
Dirk Van Den Berg 10/10 3557 days true 0.18 0%
Faye Cox 8/10 3561 days true 0.17 0%
Wouter Teensma 9/10 3567 days true 0.16 0%
Michel Op't Landt 8/10 3569 days true 0.15 0%
Kurmann/Kayser 9/10 3569 days true 0.16 0%
Anja Allphell 9/10 3572 days true 0.15 0%
Nadja 10/10 3578 days true 0.14 0%
Matthew 9/10 3579 days true 0.14 0%
David 8/10 3581 days true 0.13 0%
Trov & Liz Warren 10/10 3583 days true 0.13 0%
Caroline & Jochen 3/10 3583 days true 0.1 0%
David and Karin 10/10 3584 days true 0.13 0%
Chamton 2/10 3591 days true 0.09 0%
Campfans 1/10 3622 days 0.04 0%
Mikeminch 9/10 3683 days 0.0 0%
BigSis 4/10 3775 days 0.0 0%
Rob 8/10 3845 days true 0.0 0%
David 7/10 3861 days true 0.0 0%
kempt 8/10 3867 days 0.0 0%
Venot 8/10 3931 days true 0.0 0%
Gail Mckinstry 10/10 3934 days true 0.0 0%
Hans & Huxi 9/10 3936 days true 0.0 0%
Luisa 9/10 3938 days true 0.0 0%
Jakob Pedersen 9/10 3938 days true 0.0 0%
Martÿn Steenvoorden 5/10 3948 days true 0.0 0%
Becky 8/10 3949 days true 0.0 0%
Belinda Godhard 2/10 3953 days true 0.0 0%
Lamb 1/10 3955 days true 0.0 0%
olafrick 6/10 3956 days 0.0 0%
deanlaw 10/10 4001 days true 0.0 0%
annett 9/10 4003 days true 0.0 0%
usigmund 7/10 4007 days true 0.0 0%
Emma Coltman 10/10 4020 days true 0.0 0%
H Simpson 8/10 4022 days true 0.0 0%
Debbie Rathbone 1/10 4025 days true 0.0 0%
Hans Hoff 9/10 4026 days true 0.0 0%
Roeder Grit 10/10 4029 days true 0.0 0%
Ulyate 8/10 4029 days true 0.0 0%
Bernard Misfud 9/10 4029 days true 0.0 0%
Christine Suess 10/10 4030 days true 0.0 0%
eowyn2k 8/10 4048 days 0.0 0%
lannie 4/10 4172 days true 0.0 0%
DaveV 9/10 4278 days true 0.0 0%
RichardE 10/10 4297 days true 0.0 0%
EelcoK 8/10 4297 days true 0.0 0%
ZimmermannA 4/10 4303 days true 0.0 0%
AnneliesK 6/10 4303 days true 0.0 0%
david 8/10 4305 days true 0.0 0%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hahei Holiday Resort experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-4.07% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 43 days. However the Hahei Holiday Resort experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Hahei Holiday Resort experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -4.01%
198 -4.03%
199 -4.05%
200 -4.07%
201 -4.09%
202 -4.11%
203 -4.13%

Final Ranking Score

74%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.