Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Waitangi Treaty Grounds.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
88 Valid Reviews
The Waitangi Treaty Grounds experience has a total of 88 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 88 valid reviews:
The raw data average (mean) for all the Waitangi Treaty Grounds valid reviews is 80.34% and is based on 88 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
73 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 88 valid reviews, the experience has 73 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 73 face-to-face reviews:
The raw data average (mean) for all the Waitangi Treaty Grounds face-to-face reviews is 80.00% and is based on 73 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|Penny Bullock||10/10||734 days||100%|
|Nigel Jarvis||10/10||795 days||75%|
|Janneke van Krieken||8/10||1128 days||18%|
|William Milligan-Manby||10/10||1268 days||18%|
|dan dalgleish||10/10||1374 days||17%|
|Melanie Farrell||9/10||1383 days||17%|
|Vicki Robey||8/10||1474 days||15%|
|Michal Za'heryuk||9/10||1494 days||16%|
|Veronika Za'heryuk||9/10||1494 days||16%|
|Thomas Nolwenn||9/10||1499 days||16%|
|Manibod Vannaphone||10/10||1736 days||14%|
|Luca Staudt||7/10||1739 days||13%|
|Nancy Logan||8/10||1743 days||13%|
|Friederike East||9/10||1764 days||14%|
|Sabine Bergen||8/10||1781 days||13%|
|Fanny DeBon||7/10||2193 days||10%|
|Ian Garner||9/10||2483 days||9%|
|Sarah Horn||9/10||2823 days||6%|
|Sebastian Russell-Smits||10/10||2823 days||6%|
|Reinhard Stahl||10/10||2930 days||5%|
|Reinhard Stahl||10/10||2930 days||5%|
|Liz Marquart Scholtz||8/10||2936 days||5%|
|Mark Westebring||7/10||3187 days||3%|
|Barry Baily||9/10||3213 days||3%|
|John Reynolds||10/10||3224 days||3%|
|Ellen Jacobs||5/10||3227 days||2%|
|Peter, Noelle & Susanne||6/10||3294 days||2%|
|Oliver Berg||7/10||3549 days||0%|
|Boi Sagarra||6/10||3549 days||0%|
|Chris Ashton||8/10||3560 days||0%|
|Edgar & Marilyn Berry||10/10||3562 days||0%|
|John Taylor||10/10||3565 days||0%|
|Ann Parry||9/10||3570 days||0%|
|Michael Egli||9/10||3922 days||3%|
|Mieke Knoops||7/10||3941 days||3%|
|Len Daniell||9/10||3973 days||3%|
|Anita de Boer||8/10||4023 days||3%|
|Karin Linder||9/10||4025 days||3%|
|Christine Dadd||4/10||4253 days||3%|
|Ian S||8/10||4314 days||3%|
|Debbie Mossman||8/10||4340 days||3%|
|Amy Clark||10/10||4636 days||3%|
|Roger and Heather Smith||10/10||4670 days||3%|
|Ondrej Kacena||10/10||4676 days||3%|
|Roger & Margaret||9/10||4679 days||3%|
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Waitangi Treaty Grounds experience has plenty of reviews and does not meet the criteria for any adjustment.
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Waitangi Treaty Grounds experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Waitangi Treaty Grounds experience has been adjusted for 200 days. Adjustments are according to the following table.
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org.