Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Sunrise Holidays.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Sunrise Holidays

Valid Reviews

233 Valid Reviews

The Sunrise Holidays experience has a total of 240 reviews. There are 233 valid reviews that are included when calculating the ranking score and 7 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 233 valid reviews:

Rating Count Percentage
10/10 176
76%
9/10 40
17%
8/10 13
6%
7/10 2
1%
6/10 0
0%
5/10 1
0%
4/10 0
0%
3/10 0
0%
2/10 1
0%
1/10 0
0%

96.35% Average

The raw data average (mean) for all the Sunrise Holidays valid reviews is 96.35% and is based on 233 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

31 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 233 valid reviews, the experience has 31 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 31 face-to-face reviews:

Rating Count Percentage
10/10 9
29%
9/10 13
42%
8/10 7
23%
7/10 1
3%
6/10 0
0%
5/10 1
3%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

88.71% Average

The raw data average (mean) for all the Sunrise Holidays face-to-face reviews is 88.71% and is based on 31 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

98.16%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
Esther Hyde 10/10 56 days 99.5 100%
SHIH-TING LIN 10/10 86 days 98.83 99%
COUSTEIX Guy 10/10 147 days 96.58 97%
stephen hailes 10/10 148 days 96.53 97%
Lena 10/10 148 days 96.53 97%
Josephine Moggie 10/10 178 days 94.98 95%
Ash Worthington 10/10 178 days 94.98 95%
Edwin PAYELLE 10/10 269 days 88.53 89%
Adrian Cheetham 10/10 269 days 88.53 89%
Tina Gahlot 10/10 269 days 88.53 89%
Luke 10/10 270 days 88.45 89%
Fontaine Josiane 10/10 298 days 85.93 86%
Adrian Trumper 9/10 298 days 85.93 86%
Andrew Dickson 10/10 299 days 85.83 86%
Ugo Nourry 10/10 329 days 82.85 83%
Marija Kurtin 10/10 329 days 82.85 83%
Daniel Madden 10/10 330 days 82.74 83%
Daniel Benjamin 10/10 360 days 79.46 80%
pete wardlow 10/10 360 days 79.46 80%
Megan Wong 9/10 360 days 79.46 80%
Adrian Pett 9/10 360 days 79.46 80%
James Leech 10/10 361 days 79.35 80%
Kellie Wallace 10/10 361 days 79.35 80%
Peter Worsey 9/10 390 days 75.9 76%
Nick Richards 10/10 390 days 75.9 76%
Julie Morin 10/10 390 days 75.9 76%
Lanny T 9/10 421 days 71.91 72%
Alexandra Zobel-Brown 10/10 421 days 71.91 72%
Lil and Rob 9/10 422 days 71.78 72%
Andrew Hammond 10/10 452 days 67.63 68%
Paul 10/10 544 days 53.11 53%
Martha Duszynska 10/10 604 days 43.2 43%
John B 10/10 636 days 38.39 39%
Dieter Stein 10/10 636 days 38.39 39%
charlie 10/10 636 days 38.39 39%
Bengt Pehrson 10/10 663 days 34.57 35%
Andrew Sanis 10/10 664 days 34.44 35%
Marcel 10/10 664 days 34.44 35%
Hans Stam 10/10 664 days 34.44 35%
Fredrik & Mattias 10/10 664 days 34.44 35%
Geertje and Rein 10/10 664 days 34.44 35%
Nicola 10/10 695 days 30.35 31%
MortenHaek 10/10 695 days 30.35 31%
dino Sikkel 10/10 695 days 30.35 31%
Zena Eyles 9/10 725 days 26.69 27%
Kyle Canton 10/10 725 days 26.69 27%
alan chan 10/10 726 days 26.58 27%
Mark Lechner 10/10 755 days 23.32 23%
Robin Lam 10/10 755 days 23.32 23%
stephen richard 8/10 755 days 22.15 22%
ian kennedy 10/10 756 days 23.21 23%
Jeremy Bennett 10/10 756 days 23.21 23%
Anthony Carroll 9/10 756 days 23.21 23%
Caroline Frank 10/10 756 days 23.21 23%
Marcus Berndt 9/10 756 days 23.21 23%
Tadhg and Ciara 10/10 787 days 20.03 20%
Annette Gordon 10/10 816 days 17.33 17%
Chris Mitts 10/10 817 days 17.25 17%
Nikki Van de Scheur 10/10 817 days 17.25 17%
Liz 10/10 847 days 14.75 15%
Jon Rush 10/10 848 days 14.67 15%
Michael Grozdanovski 10/10 939 days 8.86 9%
Frank Turner 10/10 969 days 7.52 8%
Corinne Veyssiere 10/10 969 days 7.52 8%
Max Mayer-Aull 10/10 1000 days 6.43 6%
Millie Benbow 10/10 1000 days 6.43 6%
Shelley Sims 10/10 1001 days 6.4 6%
Kelvin Lim 10/10 1001 days 6.4 6%
Jennifer Pardee 10/10 1028 days 5.71 6%
Rodney Tillyer 10/10 1028 days 5.71 6%
Graham Johnstone 9/10 1028 days 5.71 6%
Katrine Djernes 10/10 1059 days 5.21 5%
Lukas Heim 10/10 1059 days 5.21 5%
John Graham 7/10 1059 days 4.74 5%
Pam Fairbanks 10/10 1059 days 5.21 5%
Jen Hack 10/10 1060 days 5.19 5%
Janneke van Krieken 10/10 1120 days true 4.95 5%
Courtney Frew 10/10 1120 days 4.95 5%
Arkaitz Garcia Herrera 8/10 1120 days 4.7 5%
Sophie DESTANNES 10/10 1120 days 4.95 5%
Thomas Nauer 10/10 1120 days 4.95 5%
Lynne Mansell 10/10 1120 days 4.95 5%
Bill Shelton 10/10 1120 days 4.95 5%
Angela McDade 10/10 1120 days 4.95 5%
Ieltxu Lauzirika 10/10 1151 days 4.89 5%
Roger Miller 9/10 1151 days 4.89 5%
Les Pick 9/10 1181 days 4.83 5%
Tim Trenwith 10/10 1212 days 4.77 5%
Joël Monin 10/10 1304 days 4.59 5%
Daniella Marlow 10/10 1304 days 4.59 5%
Alexandre Martin 9/10 1331 days 4.54 5%
Jason Morehouse 10/10 1334 days 4.53 5%
Annelie Peters 10/10 1334 days 4.53 5%
Olly 10/10 1334 days 4.53 5%
Kay Simpkin 9/10 1338 days true 4.52 5%
Patrick Meyer 10/10 1348 days true 4.5 5%
Rolf Anton 10/10 1365 days 4.47 4%
Jeremy Bennett 10/10 1365 days 4.47 4%
R Brandsma 9/10 1380 days true 4.44 4%
Alfredo Talin 10/10 1393 days 4.42 4%
Karin Martin 10/10 1393 days 4.42 4%
Magnus Bell 10/10 1424 days 4.36 4%
Carlos Ciller 10/10 1424 days 4.36 4%
Jochen vA 10/10 1424 days 4.36 4%
David Bryant 10/10 1424 days 4.36 4%
Steven Casburn 10/10 1424 days 4.36 4%
Jolien 9/10 1445 days true 4.32 4%
Mark Thompson 10/10 1455 days 4.3 4%
Matt Petrie 10/10 1455 days 4.3 4%
roni naiss 10/10 1485 days 4.24 4%
Harin Kerai 10/10 1485 days 4.24 4%
Gary Smith 10/10 1485 days 4.24 4%
Bev Rankin 9/10 1516 days 4.18 4%
Martyn Hancock 8/10 1516 days 3.97 4%
Vincent Clausen 10/10 1516 days 4.18 4%
Margaret Sheffield 10/10 1516 days 4.18 4%
Mark Fuller 10/10 1546 days 4.12 4%
Brett E 10/10 1608 days 4.0 4%
Vicki Shepherd 2/10 1669 days 2.91 3%
Bjoern Zwiebelberg 10/10 1699 days 3.82 4%
Pierre FALCONETTI 10/10 1699 days 3.82 4%
Phil Townsend 9/10 1699 days 3.82 4%
Lynne Dyck 10/10 1699 days 3.82 4%
Rakcent Wong 10/10 1730 days 3.76 4%
Trevor Beselt 10/10 1730 days 3.76 4%
Martin Goodman 10/10 1759 days 3.7 4%
Steve Paddison 10/10 1759 days 3.7 4%
Kathleen Brown 10/10 1759 days 3.7 4%
Howard Geer 10/10 1760 days 3.7 4%
Alison Gourlay 10/10 1760 days 3.7 4%
Jennifer Ings 10/10 1790 days 3.64 4%
Lynda Coote 8/10 1790 days 3.46 3%
Thomas and leonie 10/10 1790 days 3.64 4%
Ben Thompson 10/10 1790 days 3.64 4%
Ian MacDougall 10/10 1790 days 3.64 4%
paolo battistoni 10/10 1791 days 3.64 4%
thinus van niekerk 9/10 1822 days 3.58 4%
Joanna Stephens 10/10 1822 days 3.58 4%
Rachel Purchase 10/10 1851 days 3.52 4%
Mark Walton 9/10 1851 days 3.52 4%
William Wighton 10/10 1851 days 3.52 4%
Renee Willhuber 10/10 1852 days 3.52 4%
Jean-Marie Versaud 8/10 1852 days 3.34 3%
Luis . 10/10 1882 days 3.46 3%
mtn mtn 10/10 1912 days 3.4 3%
Mike Spiro 10/10 1912 days 3.4 3%
Margaret Kajewski 10/10 1943 days 3.34 3%
tim downing 10/10 2004 days 3.22 3%
Katherine Easterling 10/10 2036 days 3.16 3%
ruben dam 10/10 2036 days 3.16 3%
Barbara Clarke 10/10 2096 days 3.04 3%
francesco bombelli 10/10 2124 days 2.99 3%
Katy Kirby 10/10 2124 days 2.99 3%
Simon von Heugel 10/10 2155 days 2.93 3%
Mikael Hedstrom 10/10 2155 days 2.93 3%
Raz Shapira-Fainburg 10/10 2155 days 2.93 3%
Chris Heaton 10/10 2490 days 2.27 2%
rachandjohn 10/10 2521 days 2.21 2%
Steven Kopstein 10/10 2521 days 2.21 2%
Kelly Hunter 10/10 2521 days 2.21 2%
Jackie Pearson 10/10 2552 days 2.15 2%
Craig 9/10 2582 days 2.09 2%
Maree Dunlop 10/10 2674 days 1.91 2%
Graeme32 10/10 2766 days 1.73 2%
Travellor 10/10 2766 days 1.73 2%
hannahlornsen 10/10 2855 days 1.56 2%
David Law 10/10 2886 days 1.5 2%
David and Sally Wallis 8/10 2908 days true 1.38 1%
millview 10/10 2917 days 1.43 1%
johannesivarsson 10/10 2917 days 1.43 1%
Kleiner 10/10 2917 days 1.43 1%
obyrnej 10/10 2917 days 1.43 1%
Kristina Mårtensson 9/10 2917 days 1.43 1%
clarea 10/10 2947 days 1.38 1%
peteandviv 10/10 2947 days 1.38 1%
TheVons 10/10 2978 days 1.32 1%
Siggy0603 10/10 3100 days 1.08 1%
stacey 10/10 3100 days 1.08 1%
klinehan 10/10 3131 days 1.02 1%
Martin_Sonia 10/10 3131 days 1.02 1%
joelhwa 10/10 3161 days 0.96 1%
PandWBr 10/10 3192 days 0.9 1%
Webb & Muckelt 9/10 3201 days true 0.88 1%
Judith Midgley 8/10 3204 days true 0.83 1%
Michelle 10/10 3221 days 0.84 1%
TonyB 10/10 3221 days 0.84 1%
KandJ 10/10 3252 days 0.78 1%
susanmountford 9/10 3252 days 0.78 1%
Bjarne 10/10 3252 days 0.78 1%
cerlermsw 10/10 3252 days 0.78 1%
DaveHarris 9/10 3283 days 0.72 1%
Jimmer84 10/10 3283 days 0.72 1%
darktower 10/10 3283 days 0.72 1%
acharlesedwards 9/10 3313 days 0.66 1%
Caragh 10/10 3344 days 0.6 1%
stuart01 10/10 3374 days 0.54 1%
TomandDave 10/10 3374 days 0.54 1%
robpthomas 10/10 3374 days 0.54 1%
markearl 9/10 3374 days 0.54 1%
Katy Johnson 8/10 3533 days true 0.22 0%
Julie 9/10 3540 days true 0.22 0%
Matt Haneline 8/10 3546 days true 0.19 0%
Bette Eh 10/10 3547 days true 0.2 0%
Mark Leeuwenburgh 9/10 3563 days true 0.17 0%
Andrew Koster 9/10 3571 days true 0.15 0%
Becky Foley 10/10 3572 days true 0.15 0%
ian1 10/10 3586 days 0.13 0%
geoffreyandjean 9/10 3586 days 0.13 0%
fogartyh 10/10 3617 days 0.06 0%
Nature_love 8/10 3617 days 0.06 0%
BrianHart6 10/10 3648 days 0.0 0%
donpursche 9/10 3709 days 0.0 0%
martinveysey 10/10 3862 days 0.0 0%
dylan212 10/10 3923 days 0.0 0%
Marge Steve 9/10 3932 days true 0.0 0%
Don and Barb 8/10 3944 days true 0.0 0%
Jen Rick 10/10 3947 days true 0.0 0%
Nigel Petrie 10/10 4036 days true 0.0 0%
alanvn 9/10 4126 days true 0.0 0%
Jules77 10/10 4135 days 0.0 0%
LowerD 9/10 4251 days true 0.0 0%
JanL 9/10 4257 days true 0.0 0%
erikc 9/10 4257 days true 0.0 0%
keeble 7/10 4257 days true 0.0 0%
KuzakUSA 8/10 4261 days true 0.0 0%
GregL 9/10 4276 days 0.0 0%
Philip 10/10 4306 days true 0.0 0%
Melinda 9/10 4341 days true 0.0 0%
Andrew 5/10 4447 days true 0.0 0%
ranker_46 10/10 4859 days true 0.0 0%
qofd 9/10 4958 days 0.0 0%
noname 8/10 5022 days true 0.0 0%
Louise 10/10 5037 days true 0.0 0%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Sunrise Holidays experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-3.02% Adjustment

Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.

What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.

There may be an adjustment if this experience hasn't received enough reviews within the last 43 days. The Sunrise Holidays experience has 1 recent ranking. Adjustments are according to the following table:

Recent Reviews Adjustment
0 -3.00%
1 -2.83%
2 -2.33%
3 -1.50%
4 -0.67%
5 -0.17%
6 -0.00%

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Sunrise Holidays experience has been adjusted for 9 days. Adjustments are according to the following table.

Days Adjustment
6 -0.12%
7 -0.14%
8 -0.16%
9 -0.18%
10 -0.20%
11 -0.22%
12 -0.24%

Final Ranking Score

95%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.